REFUND & EXCHANGE POLICY

We allow all our clients to exchange their purchased articles, given that they have made the purchase in Pakistan.

Any Article purchased can be exchanged within 15 days Exchange is possible if the article received is damaged or if there are size issues

Exchange allowed only if the article is not used, all tags are intact, packing is in its original condition, and then you are good to go ahead with the exchange.

Articles purchased on sale or discount cannot be exchanged

Cash refunds are not offered, instead you will be issued a coupon of same value, which you can use to buy now or in future.

In order to exchange, you can contact our customer service department by emailing us at info@basicwala.com contacting us on Facebook or Instagram, or you can call us at +92 335 7753730. Provide all the required information to us and if all the conditions are met we will provide you the address to ship it to us.

After we have received the article, we will dispatch the new piece.

At Basicwala, we give our users a 15 days return policy, which means you have 15 days after receiving your item to request a return. Refund option doesn't apply on Sale items unless the product has a fault from our side. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.

To start a return, you can contact us at info@basicwala.com , DM us on Instagram or contact us on Whatsapp at +92 335 7753730. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item within 24 hours of receiving the order, so that we can evaluate the issue and make it right.

You can always exchange items if they are defective or sent incorrectly. In order for us to facilitate you with this, please ensure that product is unused the product is not washed the return is reported within 24 hours of receiving the order